Member Service Specialist
TruNorth Federal Credit Union TruNorth Federal Credit Union Marquette, MI Marquette, MI $14 an hour $14 an hour 20 hours ago 20 hours ago 20 hours ago TruNorth Federal Credit Union in Ishpeming, MI is seeking a Member Service Specialist to join our growing team.
TruNorth Federal Credit Union is a $200 million credit union with 3 branch locations and over 40 employees.
This is a full-time nonexempt position with a Monday through Friday schedule with some flexibility between the hours of 8 a.
m.
and 5 p.
m.
The responsibilities of this position include performing a broad variety of duties including answering telephones, appropriately routing callers, opening/closing accounts, assisting with safety deposit box services, processing wire transfers, assisting members with account problems, performing a variety of account maintenance, and answering member questions regarding credit union products and services.
This position requires excellent customer service skills, attention to detail to perform a variety of tasks with accuracy and efficiency, and a strong sense of personal integrity with the ability to communicate and work as a part of a larger team.
The successful candidate for this position will initially work out of our main branch in Ishpeming but may be expected to work out of our Marquette branch location, or split between locations, starting in Summer 2024.
Location will be based on TruNorth business needs.
Primary
Responsibilities:
Provide first-line phone support resolving member issues directly or routing callers to the appropriate department in a prompt and professional manner.
Assist members with a variety of services including but not limited to printing statements, ordering checks, processing wire transfers, issuing stop payments, redeeming savings bonds, online banking, and updating member demographic information.
Provide notary and Medallion signature guarantee service to members.
Coordinate the notary application process for new member service staff members.
Review and process online address changes, mobile banking updates, and pending items in the online imaging system.
Assist with account research and documents needed for subpoenas.
Provide backup for processing deceased member accounts.
Provide backup for reviewing remote deposit capture.
Provide backup for opening/closing a variety of membership accounts including personal, fiduciary, business, trusts, estates, and Power of Attorney.
Other duties as assigned.
Knowledge, Skills & Abilities:
Excellent customer service skills Excellent interpersonal, oral and written communication skills Knowledge of all credit union products and services Knowledge of all credit union policies and external regulations Strong critical thinking and problem-solving skills Organized with good attention to detail ensuring high accuracy and low error rates Ability to work independently, take initiative, and exercise good judgement Ability to present a professional demeanor and appearance Ability to work as part of a team and communicate with team members Ability to maintain a calm demeanor in stressful situations Ability to handle sensitive information in a confidential manner Ability to accurately and efficiently perform required computer tasks including word processing, spreadsheets, email, and other web-based applications Maintain a positive attitude and work proactively and collaboratively with others at all levels of the organization and with external stakeholders Minimum Education:
High School Diploma Minimum
Experience:
One year of experience in a business office setting Preferences:
Experience in a financial institution Post high school education or training Compensation:
Minimum $14/hour.
Compensation is commensurate with qualifications/experience.
Full benefit package including:
Health, Dental and Vision Insurance (Stipend for Waiving Coverage) Flexible Spending or Health Savings Account Employer Paid Life Insurance Employer Paid Short-Term/Long-Term Disability Insurance 10% Employer 401k Retirement Contribution (after 6 months) Paid Time Off (3 weeks to start) Paid Time Off to Volunteer (2 days per year) Paid Holidays Tuition Reimbursement Pay:
$14.
00 per hour.
Estimated Salary: $20 to $28 per hour based on qualifications.
TruNorth Federal Credit Union is a $200 million credit union with 3 branch locations and over 40 employees.
This is a full-time nonexempt position with a Monday through Friday schedule with some flexibility between the hours of 8 a.
m.
and 5 p.
m.
The responsibilities of this position include performing a broad variety of duties including answering telephones, appropriately routing callers, opening/closing accounts, assisting with safety deposit box services, processing wire transfers, assisting members with account problems, performing a variety of account maintenance, and answering member questions regarding credit union products and services.
This position requires excellent customer service skills, attention to detail to perform a variety of tasks with accuracy and efficiency, and a strong sense of personal integrity with the ability to communicate and work as a part of a larger team.
The successful candidate for this position will initially work out of our main branch in Ishpeming but may be expected to work out of our Marquette branch location, or split between locations, starting in Summer 2024.
Location will be based on TruNorth business needs.
Primary
Responsibilities:
Provide first-line phone support resolving member issues directly or routing callers to the appropriate department in a prompt and professional manner.
Assist members with a variety of services including but not limited to printing statements, ordering checks, processing wire transfers, issuing stop payments, redeeming savings bonds, online banking, and updating member demographic information.
Provide notary and Medallion signature guarantee service to members.
Coordinate the notary application process for new member service staff members.
Review and process online address changes, mobile banking updates, and pending items in the online imaging system.
Assist with account research and documents needed for subpoenas.
Provide backup for processing deceased member accounts.
Provide backup for reviewing remote deposit capture.
Provide backup for opening/closing a variety of membership accounts including personal, fiduciary, business, trusts, estates, and Power of Attorney.
Other duties as assigned.
Knowledge, Skills & Abilities:
Excellent customer service skills Excellent interpersonal, oral and written communication skills Knowledge of all credit union products and services Knowledge of all credit union policies and external regulations Strong critical thinking and problem-solving skills Organized with good attention to detail ensuring high accuracy and low error rates Ability to work independently, take initiative, and exercise good judgement Ability to present a professional demeanor and appearance Ability to work as part of a team and communicate with team members Ability to maintain a calm demeanor in stressful situations Ability to handle sensitive information in a confidential manner Ability to accurately and efficiently perform required computer tasks including word processing, spreadsheets, email, and other web-based applications Maintain a positive attitude and work proactively and collaboratively with others at all levels of the organization and with external stakeholders Minimum Education:
High School Diploma Minimum
Experience:
One year of experience in a business office setting Preferences:
Experience in a financial institution Post high school education or training Compensation:
Minimum $14/hour.
Compensation is commensurate with qualifications/experience.
Full benefit package including:
Health, Dental and Vision Insurance (Stipend for Waiving Coverage) Flexible Spending or Health Savings Account Employer Paid Life Insurance Employer Paid Short-Term/Long-Term Disability Insurance 10% Employer 401k Retirement Contribution (after 6 months) Paid Time Off (3 weeks to start) Paid Time Off to Volunteer (2 days per year) Paid Holidays Tuition Reimbursement Pay:
$14.
00 per hour.
Estimated Salary: $20 to $28 per hour based on qualifications.
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