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Asst Store Manager (safe)

Company Name:
Wells Fargo
Position Type:
Full-time
The Assistant Store Manager is responsible for achieving individual sales/referral goals while providing managerial support to the Store Team as directed by the Store Manager. In conjunction with the Store Manager, the Assistant Store Manager may coach platform and service team members to ensure store sales and service goals are met. The Assistant Store Managers leads with ethical integrity and embraces diversity and inclusion consistent with the Wells Fargo Visions & Values. In addition, he/she effectively demonstrates all aspects of the Wells Fargo Customer Experience culture, including modeling and coaching to the Customer Experience Roadmap process. As a coach to subordinate team members, he/she must be knowledgeable about Wells Fargo products & services with the ability to successfully navigate store based systems. Through exemplary coaching, the Assistant Store Manager partners with the Store and Service Manager to ensure the operational integrity of the store. He/she assists team members in maintaining a balanced approach to minding the stores compliance requirements and delivering exceptional customer experience. Along with the Store Manager, the Assistant Store Manager is responsible for the effective scheduling of the store team and obtains a positive customer experience through coaching and managing store team members to Top Box Customer Service Scores in every customer interaction. This position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results.
Please Note: To apply for this position, update your contact information (email and phone number) and upload your resume.
Basic Qualifications
1+ years Personal Banker experience. 2+ years experience in sales or customer service. Persons in this position must meet the Consumer Financial Protection Bureau loan originator qualification requirements and must comply with Wells Fargo policies related to these requirements. The loan originator qualification requirements include meeting applicable financial responsibility, character, credit fitness and criminal background standards. Successful candidates must also meet ongoing regulatory requirements including additional screening.
Minimum Qualifications
Ability to attend to the details of the job. Ability to communicate effectively in writing, such as using proper grammar and spelling and/or conveying thoughts and ideas in clear and concise manner. Ability to exhibit high levels of professionalism (in conduct and manner of dress/attire) at all times. Ability to maintain high levels of individual performance over the long term. Ability to speak clearly, succinctly, and accurately using a pleasant tone while using common conversational courtesies. Ability to work a schedule that includes working weekends and some holidays. Experience complying with policies and procedures. Experience exceeding sales and customer service goals. Experience leading and motivating others in a work, military, or other formal organization. Experience meeting customer satisfaction goals. Experience selling products and services. Experience using basic computer software such as Microsoft Office Suite, word processing software, spreadsheet software. Experience working well and getting along with others, including across lines of business and with business partners. Mentoring and/or coaching experience in a customer service or sales environment. Willingness to go ""above and beyond"" the job duties within a store. This position requires S.A.F.E. registration at the time of employment. The Nationwide Mortgage Licensing System (NMLS) web site ( ) provides the MU4R questions and registration required for employment in this position.
Preferred Skills
Associate's or Bachelor's degree in Business or Finance. Experience managing appropriate risk and making sound decisions. Experience participating in community events and activities. Experience working in a fast-paced environment.

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