Customer Service Associate

The Customer Service Associate is responsible for delivering friendly, courteous service to all customers visiting the store, presenting a positive image in person as well as on the phone, and maintaining the merchandising standards of the front end. Customer Service Associates must have a strong knowledge base of Gander Outdoors? products and the outdoor lifestyle to fully assist in customer questions and facilitate a positive checkout experience.
Essential Functions:
+ Drive the business to success by delivering metrics and achieving success on the Leaderboard.
+ Facilitate a positive checkout experience.
+ Connect with customers by asking open ended questions, recommending solutions, answering customer questions, and graciously listening to and denoting customer concerns.
+ Restock merchandise to ensure the department and merchandise displays are organized and fully stocked.
+ Involvement in the community to promote the brand and stay informed concerning competitors.
+ Demonstrate safe practices and procedures in store by adhering to company standards.
+ Re-ticket merchandise to ensure accuracy
+ Ensure firearms are properly handled during the check in process at the front of the store.
+ Ensure federal, state and local compliance to protect the store?s FFL and adhere to company policy on the handling and inventory of firearms.
Non-Essential Functions:
+ Complete other duties as assigned.
Education/Years of Experience:
+ High school diploma as appropriate for age or working towards a high school diploma, GED or equivalent required with 1 + years prior retail experience preferred or equivalent combination of education and experience.
+ Must be a minimum of 17 years of age.
Other Qualifications:
+ Ability to work a flexible schedule to meet the needs of the business, including nights, weekends and holidays.
+ Demonstrates ethical and honest behavior in day-to-day interactions and business decisions.
+ Outstanding oral and written communication, interpersonal, leadership skills are required to interact with all levels of the company.
+ Demonstrate the ability to motivate the team to meet and exceed sales goals through excellent selling skills.
+ Strong computer skills with the ability to effectively maneuver in a Windows environment and through Microsoft Office products.
+ Able to freely access all areas of the register area by standing, walking, stooping, crawling, crouching, and kneeling; ability to lift and/or move up to 50 lbs.
+ Ability for infrequent overnight travel.
+ May be required to show proof of ability to possess a firearm per federal, state and local laws and regulations.
Gander Outdoors is committed to a diverse and inclusive work environment.
With Rights Come Responsibility.
Gander Outdoors is a responsible licensed federal firearms seller.
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Job ID _39160_
\# Positions _1_
Location _US-MI-Marquette_
Category _775 - Operations - Other_

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